mobapay Privacy Policy
Your privacy matters to us. This page explains what personal data mobapay collects, why we collect it, how it is used, and the rights you have as a user based in the Philippines. Please read this carefully before registering or using any part of the platform.
What We Collect and Why
When you register an account or use the mobapay platform, we collect certain personal information in order to provide you with a safe and functional gaming experience. The types of data we collect include your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs, which help us maintain platform security and improve performance. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We do not collect more information than is necessary for the purposes described in this policy.
Account and Identity Data
We collect your name, date of birth, and contact details when you register. This information is used to verify your identity, confirm that you meet the minimum age requirement of 21 years, and maintain the integrity of your account. Identity verification may also be required before processing withdrawal requests, in line with anti-money laundering obligations applicable to online gaming operators in the Philippines. Your account data is stored securely and is never sold to third parties. You may request a copy of the data we hold about you at any time by contacting our support team.
Payment and Transaction Data
Payment information is collected solely for the purpose of processing deposits and withdrawals in Philippine pesos. We do not store full card numbers or sensitive payment credentials on our servers; these are handled by our licensed payment processing partners who operate under their own security and compliance frameworks. Transaction records — including amounts, dates, and payment methods — are retained for a period required by applicable Philippine financial regulations. If you have questions about a specific transaction, our support team can assist you through the contact details provided on this site. All financial data is encrypted in transit and at rest.
Usage and Technical Data
We automatically collect technical data each time you access the mobapay platform, including your IP address, device model, operating system, browser type, and the pages you visit within the site. This data is used to diagnose technical issues, prevent fraudulent activity, and understand how players in the Philippines interact with our games and features. Session logs are retained for a limited period and are not used for any purpose beyond platform security and performance optimisation. We do not use this data to build individual advertising profiles or share it with third-party marketing networks. If you access the platform from a mobile browser, additional device identifiers may be collected to support a consistent and secure mobile experience.
Cookies and Session Tracking
mobapay uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the site to operate and cannot be disabled without affecting your ability to use core features such as account login and game access. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may limit your access to certain platform features. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable Philippine data privacy guidelines.
Your Rights and How We Protect Your Data
As a user based in the Philippines, you are entitled to specific rights under the Data Privacy Act of 2012. You have the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to request corrections if any information is inaccurate. You may also request the deletion of your personal data, subject to any legal retention obligations that apply to licensed gaming operators. To exercise any of these rights, please reach out to our support team using the contact details listed in the footer of this page. We aim to respond to all data-related requests within a reasonable timeframe and in accordance with applicable law.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, or loss. These measures include encrypted data transmission, access controls that limit who within our organisation can view personal data, and regular security reviews of our platform infrastructure. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. We encourage you to use a strong, unique password for your mobapay account and to contact us immediately if you suspect any unauthorised access.
Right to Access
You may request a full copy of the personal data we hold about your account at any time. We will provide this in a clear, readable format within the timeframe required by Philippine law. Contact our support team to submit your request.
Right to Correct
If any personal information we hold is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact support for changes that require verification.
Right to Erasure
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to any legal retention requirements. Requests are reviewed on a case-by-case basis and processed in line with applicable regulations.
Data Sharing, Retention, and Policy Updates
We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share limited data with trusted service providers — such as payment processors, identity verification partners, and platform infrastructure providers — strictly for the purpose of delivering our services to you. All third-party partners are required to handle your data in accordance with applicable Philippine data privacy law and are prohibited from using it for any purpose beyond the specific service they provide. We may also disclose personal data to regulatory authorities or law enforcement agencies when required to do so by law, including in connection with anti-money laundering or responsible gaming obligations.
Personal data is retained only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable regulations. When material changes are made, we will notify registered users through the platform or by email. Continued use of the mobapay platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your data is handled.
Visit our FAQ page for answers to common questions about accounts, payments, and data on the mobapay platform.
This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the platform.
We are committed to player wellbeing. Learn about the tools and resources available on our Responsible Gaming page.
Ready to Get Started?
If you are comfortable with how mobapay handles your personal data and are ready to explore the platform, create your free account today. Registration is quick, all transactions are in Philippine pesos, and our support team is available to help with any privacy-related questions you may have.